Problem
- Citizen issues get lost in WhatsApp chats, paper logs, or unstructured inboxes.
- No consistent categorization, no SLA tracking, and no credible performance evidence.
- Language barriers block access and reduce trust in government services.
Case FileProblem → System → ProofAudit-friendly
Smart Complaint System
Multilingual complaint intake and routing for citizen-facing public services — built for operational follow-through, not dashboards only.
Mini Control Room
System Blueprint
- Multilingual intake across English, Twi, Hausa, Arabic, and Dagbanli
- AI classification and routing by category and jurisdiction
- SLA tracking, escalation, and audit-ready timelines
Core Modules
- Language detection + translation pipeline
- Category classifier (Health, Utilities, Education, Transport, Roads)
- Ticket lifecycle: acknowledge → assign → resolve → verify
- Admin console + analytics dashboard
Tip: This panel is intentionally lightweight — designed to evolve into a live embedded demo.
Blueprint
System
Pillars
- Multilingual intake across English, Twi, Hausa, Arabic, and Dagbanli
- AI classification and routing by category and jurisdiction
- SLA tracking, escalation, and audit-ready timelines
Modules
- Language detection + translation pipeline
- Category classifier (Health, Utilities, Education, Transport, Roads)
- Ticket lifecycle: acknowledge → assign → resolve → verify
- Admin console + analytics dashboard
Proof
Metrics
- Time-to-triage reduced from hours or days to minutes
- Resolution tracking per district and MMDA
- Audit-ready event logs for every action
Evidence
- Immutable-style event timeline per ticket (who/what/when)
- Verification notes + attachments
- Exportable case file for oversight